The notion of values being core to business success is not restricted to the profit-for-purpose sector, impact investing or philanthropic work.
Apple is widely held to be a world leading example of market domination through value identification
Brand strategy approaches like Simon Senik’s Why, the Business Model Canvas, or the currently fashionable disrupt to succeed approach are all based on identifying the value that you offer to your customer and placing that value at the core of your business. All refer to Apple as a leading example of this thinking.
Even traditional sales and branding approaches, though, depended on the identification of your Unique Value Proposition (UVP)
We do not have to assert any new world view
to assign an important role to your values as a business owner or director of
an organization.
The importance of value to a brand is that
it overcomes price, convenience and other considerations that undermine profit.
If we appeal to the values that we have in common with our customers they will
reward us with their dollars.
Values, then are the core of a brand and
the basis of your message, raison d’etre and brand.
But wait, there’s more.
At the heart of the logic about brand value
is the recognition that our values tie us together. It is our values that make
us feel to be part of something.
In his best-selling book Good Profit, Charles G Koch – yes he is one of those Koch brothers – writes “What I consider to be good profit comes from creating superior value for our customers while consuming fewer resources and acting lawfully and with integrity. Good profit comes from making a contribution in society.”
We can complement our drive for profit,
then, with a drive for values. In fact, we can release our profit to harness
our values to create that network of stakeholders with common values that in
turn will future proof our business by creating a community of values that
supports our business.
It seems like heresy to put something other
than profit at the heart of our business strategy.
After all, business cannot survive without
profit. If you are running an organization that is not balancing its books,
that is losing money, then you will have to close the doors and you will lose
everything you have built.
Profit is absolutely essential to success
in business.
The key, though, is that profit is
necessary, but it is not sufficient.
I can make a profit by bullying people to
give me money, I can make a profit by stealing, I can make a profit by selling
the river running through my city, the clouds above or the trees in the local
park, but none of these business models are sustainable. Eventually, the
stakeholders whose resources I am appropriating will find some-way to stop me
from profiting from taking their stuff.
It is only when we contribute value to our
stakeholders that they support us.
By overtly declaring that value, and
working with our stakeholders to build and protect that value we can future
proof our businesses.
A community with common values collects and nurtures value within the community
The advantage that nearly all small
business has over its larger competitors is that it is already part of a
community. The fact that you work in an area where your customers know you is
your secret weapon, a starting point that cannot be replicated by the world’s
biggest corporations, by global trade agreements or by unsympathetic
governments.
You can release your profits to invest in
nurturing secret advantages like that and build the stakeholder community that
will future proof your business, simply by identifying the values that you have
in common.
Values and identity politics.
There is one potential danger in the focus
on values and building communities with like values and that is the sense of
tribal belonging that it creates.
It is this tribal urge at the heart of
values that has made religion and other belief systems such a powerful tool in
imperial conquest. You do not need such a huge army to force distant
populations to pay taxes if they believe in the values that you offer them.
I am an unlikely person to be quoting Charles
G Koch, because the values that drive the Koch brothers enormous coal business,
their funding of climate denial media and the support of conservative politicians
and their politics of fear are the same values that he considers to be the
basis of Good Profit. I have been selective in my use of his quotes to show
that the application of values to business is not a partisan view. He is
selective of the philosophers that he quotes in his identification that
Economic Freedom is the most important freedom of all and the moral duty of government.
We promote our values, then, at the risk of
fanning the flames of tribalism. Identifying our values identifies groups of
people who will support us come hell or high water. If we work together to
support each other, we weave a community that is self-reinforcing and resists
outside attempts to break it up.
The relationship between values and the circular economy is that those communities will then find ways to close the loop, keep value in the community and reduce the wastage of energy, resources and value from the community. But that is the topic of the next article.
The circular economy differs from a linear economy because the output of one process is the input of another.
The available outputs of the food production are uneaten vegetable matter and sewage from which we can harvest nutrients, energy, water and solid waste. Natural ecosystems are circular in that plants and animals accumulate nutrients and grow during their life, and then release those nutrients back to the environment as they excrete, or when they die.
An ecosystem is a circular economy built of component linear processes. An ant nest organizes and concentrates nutrients that form a valuable supply for nearby trees or scavenging beetles. A tree accumulates resources and stores them in the form of timber.
A specific ecology may also rely on external cycles. A rainforest, for example, relies on a larger circular system for its water. The water cycle injects water into the rainforest which releases it to the sea. The rainforest is also a net user of energy. Sunlight powers the growth of the forest, and is the primary source of energy for all other life forms.
Of course, sunlight also powers the water cycle, evaporating water and driving the winds that move clouds around the earth. Our fossil fuels come from ancient forests. The only sources of energy on earth that are not derived from sunlight are the gravitational pull of the tides and the geothermal energy from our molten core.
When planning a circular economy, it is critical that we take note of this net use of energy, and the reliance on larger cycles, so that we do not cripple each component of the ecosystem with artificial constraints. Linear processes can participate in a circular economy if their waste provides valuable inputs to other areas of the economy.
Minister Enoch argued recently to increase the levy on dumping waste in landfill
Launching the Circular Economy Lab in
Fortitude Valley yesterday evening, the Minister for Arts, Science and
Environment, Leeanne Enoch, said that Queensland has committed $150,000 to the
lab as part of its commitment to protect the natural assets of the State, such
as the Great Barrier Reef.