Railcorp improving updates for passengers on trains when delays occur

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Both Guards and Drivers have two way radios and are in contact with signal boxes. Most of our trains have communication systems fitted. I can see no reason why passengers cannot be kept informed. Train Controllers seated in front of an array of monitors upstairs at Sydney Terminal are very busy people. When the system fails they would be flat out to maintain services. There may be a problem there in getting info out to station/signal boxes etc. Transposition advices to trains running out of order is a very responsible business, requiring train controllers full attention. Perhaps staffing levels are not adequate in this section.

RailCorp improving updates for passengers on trains when delays occur


NSW Transport Minister Gladys Berejiklian. Picture: Justin Lloyd Source: The Daily Telegraph

FRUSTRATED rail commuters caught up in major disruptions may soon have one less thing to complain about.

RailCorp is overhauling the way staff update passengers sitting on trains and platforms, particularly when there are big delays across the network.

Transport Minister Gladys Berejiklian yesterday said improving communication to passengers will reduce one of the biggest complaints people have when they are delayed.

The so-called “passenger information improvement initiative” calls on the private sector to help RailCorp improve passenger information.

“As part of a commitment to continually improve the way RailCorp delivers customer information, we are requesting information from the market on technology that will manage passenger data and deliver real-time, accurate, clear and useful service information to our customers where and when they need it, especially during disruptions,” a RailCorp spokesman said.

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